Support
How can we help?
Reach us at support@boarbuil.shop or +44 7692536299. Monday to Friday, 9:00–18:00 GMT (excluding UK public holidays).
Where is my order?
We email tracking on dispatch. If it has not arrived within the estimated window, email us with your order reference.
Shipping & Delivery →How do I return something?
Unused items in original packaging can be returned within 30 days. Some opened materials are excluded for hygiene and safety.
Returns & Refunds →How do I manage my membership?
Memberships are monthly or yearly subscriptions in USD; benefits apply to the current period. Cancel any time to stop renewals.
Membership →Are the kits safe for children?
Kits with sharp tools, hot glue or small parts are for adult use or use under supervision, with age ratings shown.
Product Safety →Which kit should I choose?
Use the Project Finder — four quick questions and one to three matched kits.
Project Finder →Do you offer wholesale or custom orders?
Yes — tell us what you need and we will reply with USD pricing and lead times.
Wholesale & custom →